Sometimes circumstances change and you have to cancel...
If a participant wishes to cancel their enrolment in an online course, please note the following policy and procedures.
For our self-directed seasonal Wheel of the Year courses:
Please note that refunds are not available once a course has started, as you have had access to the materials. Each of these courses is now available all year, so there is no official "start date" other than the date of your purchase.
This includes our four-course "Bundles", the Solar Festival Bundle and the Fire Festival Bundle.
For courses with a specific start date:
If you wish to withdraw from the course after your purchase is completed AND at least one day before the course begins, please email firstname.lastname@example.org Inner Journey Events stating your wish to withdraw from the course, specifying the course name and that you wish to receive a refund.
Please note that any notifications emailed on a weekend will be deemed to have been received on the following Monday, unless that day is a statutory holiday in Canada, in which case it will be deemed to have been received on the Tuesday.
All requests for refunds or changes must be submitted by email only and not via social media or telephone. It is your responsibility to ensure that your email is sent prior to the start date of the course.
If your email request meets the above criteria, we will promptly issue a refund minus the small transaction charge that our payment processors take (approximately 5% of the fee paid), and will then remove you from the course.
Please note that the refund will be issued through our payment providers by the means and currency in which you paid, and we cannot compensate for any exchange rate fluctuations. Please note that it could take several days for the refund to be processed via PayPal or Stripe.
We will email you as soon as we initiate your refund.
For The Bean Gealach Circle, our monthly membership program:
You may cancel your membership subscription to The Bean Gealach Circle at any time. No refunds will be issued as your subscription gives you full access to the Circle materials and recordings.
To cancel, please email email@example.com the effective date you wish to cancel your membership in the Bean Gealach Circle. I will remove you from the course on that date, and you will no longer have access to the materials. So be sure to download everything you wish to save from the course before notifying us of your intent.
Removing you from the course will also stop your monthly membership fee via Stripe. If you have subscribed via PayPal, I will cancel your subscription in PayPal. Once these steps have been completed, I will confirm details by a return email.
Please note that you can rejoin the Circle at any time after that, but at the current fee at the time of resubscribing, and with a different email address, per Support from Ruzuku our course hosting platform: "To re-activate a Stripe subscription plan, they [the course participant] will need to re-enroll in the course using a Price Point or Coupon code enrollment link under a new account(a different email address than was used initially to enroll)."